Vice President, Support & Technical Operations

Canada - Toronto - Ontarioonsitevp

Posted today · via Workday

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About this role

Job Description: The Opportunity This is not a traditional executive leadership role. We're looking for a player-coach; someone who has built their career from the ground up within technical support organizations. You understand what it's like to troubleshoot hardware in the field, diagnose software issues, manage customer escalations, and support enterprise clients. While you're now an experienced leader, you're still comfortable rolling up your sleeves when needed. You'll inherit two experienced leaders and a team of more than 20 technical professionals while partnering closely with the CEO to shape the future of our support organization.…

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What we'd score you on

reqspace match rubric

Five dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.

Skills match

For this role: aws, gcp, teams

Level fit

This role is vp-level. We check your trajectory against it.

Domain experience

Your work in the role's domain matters more than your years total. We weight recent and direct experience.

Recency

A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.

Location fit

This role is based in Canada - Toronto - Ontario. We weight your proximity and willingness to relocate.

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Skills in this role

Pulled from the job description. These are the keywords we'll weight when scoring your fit.

awsgcpteams

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