Customer Support Lead
Guatemalaremotesenior
Posted 1mo ago · via Workable
About this role
CONSUMER APP SUPPORT SPECIALIST Teamswell is a high-growth nearshore outsourcing company working for US companies. Our mission is to help small and medium-sized US businesses grow and become more profitable by having access to highly engaged, skilled, and experienced talent at a fair price, and to generate career opportunities for bilingual professionals in Latin America with fair compensation and professional and personal growth opportunities. We are currently looking for day-to-day customer support through mobile apps. This is a B2C support role. You'll be on the front line for the company's app users, resolving billing, refund, account, and login issues quickly across email, in-app chat, and app store reviews. Who will need to move fast and lean on AI tools to do it.…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
For this role: claude, hubspot, stripe
2
Level fit
This role is senior-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is remote-eligible — we factor in your stated location and time-zone overlap.
Score yourself on this role.
Free · no card · written explanation included
Skills in this role
Pulled from the job description. These are the keywords we'll weight when scoring your fit.
claudehubspotstripe