Customer Service Team Leader

We're looking for a confident and people-focused Customer Service Team Leader to guide and motivate a team of customer service advisors. You'll be responsible for day-to-day team performance, coaching individuals to deliver outstanding service, and making sure customers get a fast, friendly, and effective experience every time they get in touch. This is a great opportunity for someone who enjoys developing people, solving problems, and driving continuous improvement within a busy customer-facing environment. What you’ll be doing: Lead, motivate, and manage a team of customer service advisors on a day-to-day basis Monitor team performance against KPIs (e.g.…