3P Team Leader

Job Description: Job Summary The Team Leader serves as a floor leader, subject matter expert, and first-level leadership support within the 3P Collections team. This role provides Second Voice support, mentors and coaches assigned agents, assists with queue liquidation efforts, monitors team performance, and supports the Supervisor in achieving operational, quality, and compliance objectives. The ideal candidate is a high-performing collections professional who demonstrates strong leadership capability, sound process knowledge, excellent communication skills, and a passion for developing others. The Team Leader is responsible for helping drive team performance, reinforcing accountability, and serving as a bridge between frontline agents and leadership.…