CUSTOMER SERVICE REP I - FRAUD PH 07.21.2026 (Onsite)

W5thonsite

Posted 1mo ago · via Workday

About this role

Job Description: A. EDUCATION AND EXPERIENCE PREFERENCES  High School Diploma or its equivalent  1 year of call center collections, customer service, or telemarketing experience preferred  Proficiently communicate verbally and in writing with customer using the English language B. PURPOSE OF THE POSITION As a Customer Service Representative - Fraud, you will be representing the client on the phone to the consumer. Inbound and Outbound calling efforts will consist of using effective 2 of 3 relationship building skills to partner with the customer and help problem solve to prevent fraud. You will be required to navigate multiple systems during these phone calls while functioning efficiently on the computer.…

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What we'd score you on

reqspace match rubric

Five dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.

1

Skills match

We compare your skills against the role requirements.

2

Level fit

We check your title trajectory against the seniority signal of the role.

3

Domain experience

Your work in the role's domain matters more than your years total. We weight recent and direct experience.

4

Recency

A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.

5

Location fit

This role is based in W5th. We weight your proximity and willingness to relocate.

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