The Guardian Life Insurance Company Of America

Contact Center Team Leader, FPRS (Hybrid)

Bethlehemhybrid$69K – $113K

Posted yesterday · via Workday

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About this role

What It is Like to Work for Guardian As a Contact Center Team Leader supporting our Financial Protection & Retirement Solutions (FPRS) group, you will be at the heart of our Contact Center’s d ay to day operations . You will have the opportunity to lead, manage, coach, develop, and motivate an award-winning team of frontline colleagues to meet our commitments to customers while living our Guardian Values. You will demonstrate leadership competencies and behaviors needed to influence change and accelerate impact through a consumer centric, growth mindset . The role of a Contact Center Team Leader is instrumental in exceeding customer service expectations, and achieving individual, team, and organizational performance goals .…

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What we'd score you on

reqspace match rubric

Five dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.

Skills match

We compare your skills against the role requirements.

Level fit

We check your title trajectory against the seniority signal of the role.

Domain experience

Your work in the role's domain matters more than your years total. We weight recent and direct experience.

Recency

A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.

Location fit

This role is based in Bethlehem. We weight your proximity and willingness to relocate.

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