Customer Care Specialist - Chinese (f/m/d) @MYTHERESA

WHAT YOU WILL DO Build lasting customer relationships and foster brand loyalty through warm welcomes and personalized service Respond efficiently, accurately, and promptly to customer requests (phone calls and e-mails) Consistently meet the highest service and KPI standards of the department Establish and maintain relationships to build a portfolio of relevant customers Collaborate closely with Payments, Customs, Warehouse and Shipping WHO YOU ARE Previous experience in customer service within (luxury) retail or relevant customer-facing roles Excellent communication, interpersonal skills as well as strong critical thinking and problem-solving skills Familiarity with customer communication and e-commerce-related technology Good computer skills, especially MS Office Conscientiousness when ha…