Customer Care Specialist - English (f/m/d) @MYTHERESA

Leipzigonsitemid

Posted today · via Workday

See if I'm a fit →Tailor my resume for this role →Apply on Workday ↗

About this role

WHAT YOU WILL DO Build lasting customer relationships and foster brand loyalty through warm welcomes and personalized service Respond efficiently, accurately, and promptly to customer requests (phone calls and e-mails) Consistently meet the highest service and KPI standards of the department Establish and maintain relationships to build a portfolio of relevant customers Collaborate closely with Payments, Customs, Warehouse and Shipping WHO YOU ARE Previous experience in customer service within (luxury) retail or relevant customer-facing roles Excellent communication, interpersonal skills as well as strong critical thinking and problem-solving skills Familiarity with customer communication and e-commerce-related technology Good computer skills, especially MS Office Conscientiousness when ha…

Read the full description on THE NET A PORTER GROUP ITALY S.R.L.'s site →

What we'd score you on

reqspace match rubric

Five dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.

Skills match

We compare your skills against the role requirements.

Level fit

This role is mid-level. We check your trajectory against it.

Domain experience

Your work in the role's domain matters more than your years total. We weight recent and direct experience.

Recency

A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.

Location fit

This role is based in Leipzig. We weight your proximity and willingness to relocate.

Score yourself on this role.

Free · no card · written explanation included

See if I'm a fit →

More at THE NET A PORTER GROUP ITALY S.R.L.

See all open jobs at THE NET A PORTER GROUP ITALY S.R.L. →