Process Improvement Analyst, Senior Specialist

Serves as a senior-level expert that leverages process improvement methodology (e.g., Lean, Agile, Human Centered Design, Six Sigma) to lead complex, cross-functional process improvement initiatives. Defines, designs, and implements scalable processes that improve client retention outcomes and strengthen the end-to-end client experience while elevating the capability of teams executing day-to-day interventions. Partners with senior leaders and subject matter experts across functions to drive alignment and influence decision-making while anticipating risks and opportunities. Acts as a thought leader by developing team capability and enabling consistent, high-quality execution across process improvement teams. Responsibilities: 1.…