Head of Distance Learning - Customer Service Manager

We are currently recruiting for a Head of Distance Learning. This critical role will provide operational leadership of the delivery teams (tutors and learner support) across distance learning provision, including AEB subcontracting, Advanced Learner Loans, Full Cost and Scotland. It will ensure a high-quality learning experience leading to outstanding progression, achievement and destinations for all learners. Develop and maintain practices and procedures that provide an outstanding learning experience. The Role Provide positive leadership & management across remit by creating and contributing to a dynamic, supportive and innovative environment that encourages commitment to the achievement of high standards and performance.…