Service Resolution Represenative

Aucklandonsite

Posted yesterday · via Workday

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About this role

Job Summary: JOB DESCRIPTION – SERVICE RESOLUTION REPRESENTATIVE Location: Auckland, New Zealand Division: Fan Support Line Manager: Team Supervisor, Fan Support Contract Terms: Permanent, 38 hours per week, 7-day rotating roster, including weekends and public holidays as required. THE TEAM The function of the Service Resolution Team (SRT) is to be the ultimate stop in providing solutions for our fans. SRT are the incubators and iterators of customer resolutions. SRT find solutions by directly liaising with clients via the Direct to Client program and other internal departments. The team will support staff by effectively and efficiently resolving customer and agent queries at the first opportunity.…

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What we'd score you on

reqspace match rubric

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Skills match

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Level fit

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Domain experience

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Recency

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Location fit

This role is based in Auckland. We weight your proximity and willingness to relocate.

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Skills in this role

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