Director of Operations (Client Services)

Director of Operations (Client Services) TouchCare’s mission is to enhance the healthcare experience, knowledge, and engagement for consumers by simplifying the medical and employee benefits landscape. Our vision is to put power back into consumers’ hands, not insurance companies or providers. We are seeking a highly strategic and execution-oriented Director of Operations to support the Chief Client Officer and serve as a critical bridge between our client-facing teams (Client Success and Member Services) and headquarters. Role Overview This role is responsible for ensuring operational excellence across the entire client and member lifecycle, from implementation and onboarding through ongoing engagement, advocacy, retention, and growth.…