L2 - Technical Support Analyst - English Speaking

Debrecenonsitemid

Posted 1mo ago · via Workable

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About this role

As a Level2 Technical Support Analyst, you will be primarily responsible for escalated cases provided by frontline customer support and/or technical support via inbound or outbound through various contact methods i.e., Phone, Chat, Email. You will provide information and in-depth troubleshooting in general business (including technical docking of maintenance center) and services help with processing orders, collecting feedback on typical product problems, providing customers with direct, efficient and professional technical and aftersales solutions. Organize coaching for frontline agents in area of improvement, to make the overall product knowledge and technical skills better.…

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What we'd score you on

reqspace match rubric

Five dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.

Skills match

For this role: monday

Level fit

This role is mid-level. We check your trajectory against it.

Domain experience

Your work in the role's domain matters more than your years total. We weight recent and direct experience.

Recency

A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.

Location fit

This role is based in Debrecen. We weight your proximity and willingness to relocate.

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Skills in this role

Pulled from the job description. These are the keywords we'll weight when scoring your fit.

monday

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