Customer Success & Analytics Lead

Hong Kongonsitesenior

Posted 2 days ago · via Workday

About this role

TransUnion's Job Applicant Privacy Notice Personal Information We Collect Your Privacy Choices Team Overview .This role is responsible for managing the end-to-end customer lifecycle, from onboarding and engagement through to retention and growth. It focuses on building strong client relationships, monitoring customer health, and using data-driven insights to identify risks, opportunities, and actionable recommendations. The role also acts as a key bridge between clients and internal teams, ensuring customer feedback supports product adoption, service improvement, and long-term business success. This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.…

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What we'd score you on

reqspace match rubric

Five dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.

1

Skills match

For this role: teams

2

Level fit

This role is senior-level. We check your trajectory against it.

3

Domain experience

Your work in the role's domain matters more than your years total. We weight recent and direct experience.

4

Recency

A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.

5

Location fit

This role is based in Hong Kong. We weight your proximity and willingness to relocate.

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