Service Desk - Analyst

Role Dimensions: The objective of this position is to provide both proactive and reactive first-line technical support across all sectors of Travelex. This role involves collaborating closely with IT colleagues, partners, suppliers, and various business units to establish a centralized point of contact for logging, resolving, and advancing IT-related requirements, inquiries and issues. Key accountabilities Call Management Deliver best practices of call management: To ensure that all calls are logged accurately within IT Service Desk. Capture detail & correct information pertaining to all inbound calls. Maintain professionalism on call. Good knowledge of soft skills, empathy etc. Incident Management To ensure all calls are updated and resolved within SLA targets.…