IT Help Desk Manager - Waltham MA - Hybrid role

We're committed to bringing passion and customer focus to the business. Position Summary Reporting to the US Associate Director of IT, the Helpdesk Manager leads the firm’s US‑based end‑user support function and is responsible for the delivery and continuous improvement of IT services supporting employees globally. The ideal candidate is a strong people leader who can advance ITSM maturity, improve the end‑user experience, and scale service delivery through effective processes, automation, and platform optimization. This position is based out of Trinity’s Waltham, MA location. Key Responsibilities: Leadership & Team Development Lead, coach, and develop a high-performing Helpdesk team through clear expectations, regular feedback, and hands-on support.…