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Trinitylife Sciences

Desktop Support Specialist

India - Remoteremotemid

Posted 6 days ago · via Workday

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About this role

Location and Timings India – Remote EST Hours Responsibilities: Provide friendly, customer‑focused level 2 support with clear communication and thorough follow‑through to confirmed resolution of all support requests. Identify, analyze, and diagnose technical issues while providing customers with timely updates and accurate estimated resolution times. Escalate unresolved support requests to the appropriate technicians in accordance with established procedures and SLAs. Maintain accurate tracking of hardware and software assets using asset‑management tools and adhering to lifecycle and inventory best practices. Monitor Service Desk ticket queues to ensure timely response, proper categorization, and assignment across the IT team.…

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What we'd score you on

reqspace match rubric

Five dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.

1

Skills match

For this role: teams, soc 2

2

Level fit

This role is mid-level. We check your trajectory against it.

3

Domain experience

Your work in the role's domain matters more than your years total. We weight recent and direct experience.

4

Recency

A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.

5

Location fit

This role is remote-eligible — we factor in your stated location and time-zone overlap.

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Skills in this role

Pulled from the job description. These are the keywords we'll weight when scoring your fit.

teamssoc 2

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