Operations Associate
Remote (Pacific Time Zone)remotejunior$42K – $46K
via Greenhouse
About this role
ABOUT ROCKET MONEY🔮
Rocket Money’s mission is to meaningfully improve the financial prosperity of millions of people. Rocket Money offers members a unique understanding of their finances and a suite of valuable services that save them time and money – ultimately giving them a leg up on their financial journey.
Please note: The schedule for this role is Tuesday - Saturday (9am-5:30pm PT)
ABOUT THE ROLE 🤹♀️
Handle inbound chat and email inquiries from members, delivering clear, empathetic, and solutions-focused support
Develop, maintain and execute processes that provide key services to users across chat and email channels
Prioritize multiple queues and manage daily workflow to ensure requests are resolved quickly and efficiently…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
For this role: rocket
2
Level fit
This role is junior-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is remote-eligible — we factor in your stated location and time-zone overlap.
Score yourself on this role.
Free · no card · written explanation included
Skills in this role
Pulled from the job description. These are the keywords we'll weight when scoring your fit.
rocket
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