Customer Assistance Specialist (Night Shift)

Work Schedule Standard (Mon-Fri) Environmental Conditions Office Job Description As part of our PPD clinical research team, you’ll have the opportunity to support groundbreaking studies that make a real difference in patients’ lives. Position Summary As a Customer Assistance Specialist, you will provide high quality customer service to client customers including consumers, health care professionals (HCPs), and client personnel. Documents interactions according to PPD and client guidelines. Identifies adverse events (AEs) and product complaints (PCs). Processes fulfillment (e.g., mail, fax, e-mail) and performs administrative responsibilities as needed. What You'll Do: • Provide high quality customer service to client customers including consumers, HCPs, and client personnel.…