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UBA Asurion UBIF Franchise

ICDS Analyst I

US-Nashvilleonsitemid

Posted yesterday · via Workday

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About this role

JOB CODE TPN1029 Desktop Support Analyst I-USA MANAGEMENT LEVEL 9 Staff DISCIPLINE Information Technology REPORTS TO IT Support Supervisor FSLA CLASSIFICATION Hourly The Desktop Support Analyst I provides first-line technical assistance for end users across desktops, laptops, peripherals, and standard software. This role triages incidents, resolves common hardware and software issues, and escalates complex problems. The analyst follows defined procedures, maintains accurate ticket documentation, and delivers courteous, timely support onsite or remotely. Success requires strong troubleshooting, clear communication, and consistent adherence to security and compliance practices while contributing to a reliable end-user computing environment.…

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What we'd score you on

reqspace match rubric

Five dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.

1

Skills match

We compare your skills against the role requirements.

2

Level fit

This role is mid-level. We check your trajectory against it.

3

Domain experience

Your work in the role's domain matters more than your years total. We weight recent and direct experience.

4

Recency

A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.

5

Location fit

This role is based in US-Nashville. We weight your proximity and willingness to relocate.

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