Customer Support Specialist III - Account Support Operations - Shared Services - Monterrey
Monterreyonsitemid
via Greenhouse
About this role
Schedule: Fulltime
Job Type: On-site
Salary Type: Salary
Req #:2163
No immigration sponsorship or transfer available for this role.
About the Role
Individuals in this role are logistics experts and serve as the frontline for resolving customer and carrier issues, playing a critical role in maintaining service quality and customer satisfaction.We are looking for professionals who are proactive problem-solvers, comfortable working directly with both carriers and customers, and who demonstrate a strong “Call First” mentality. If you enjoy communicating with people, taking ownership of issues, and resolving challenges efficiently and effectively, we’d love to hear from you.
What the Candidate Will Do
Move Freight: Build, schedule, and update loads in our internal systems.…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
We compare your skills against the role requirements.
2
Level fit
This role is mid-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in Monterrey. We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included
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