Customer Support (non-technical)
remote
via Ashby
About this role
In this role, you will:
- Support our users across all online channels (email, Discord, website chat, forums, social medias, etc) for non-technical issues (such as Umbrel Home order related queries)
- Work with our logistics and fulfillment team to resolve order/shipping issues
- Help users with various non-technical tasks, such as order modifications, returns, replacements, and repairs
- Create how-tos, guides, wikis, knowledge base, etc for recurring questions
We hope you:
- Have great written communication skills
- Like talking to users and are willing to constantly do so without external encouragement
- Are able to empathize with users, and genuinely care about their problems — we can’t exist without them
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
For this role: discord
2
Level fit
We check your title trajectory against the seniority signal of the role.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is remote-eligible — we factor in your stated location and time-zone overlap.
Score yourself on this role.
Free · no card · written explanation included
Skills in this role
Pulled from the job description. These are the keywords we'll weight when scoring your fit.
discord