Customer Experience (CX) Assistant Manager - Davao

Job Title: Customer Experience Assistant Manager - Davao (Fixed-Term Contract) Location: Davao City (Field) Contract Duration: 8 Months MAIN JOB PURPOSE The role is responsible for developing CX Strategies that align with the company’s goals and customer expectations. The role should be able to identify all the touchpoints a customer goes through, pinpoints challenges customers face at each touchpoint, and identify key areas of improvement in the organization. This role reports to the CX Experience DT and Depot Manager. JOB SUMMARY Customer facing account management for VisMin ROG Customers (Gaisano Grand, KCC, Alturas and La Nueva) CX operations. Monitor key performance indicators (KPIs) such as but not limited to service levels, OSA, inventory management, returns.…