Service Support Administrator

Purpose of Role: The Service Support Administrator provides a key interface with the customer, coordinating all aspects of supporting Capital Equipment in the field including equipment servicing and repair processes. Working in a team environment in conjunction with the Technical Services Team, the successful candidate will demonstrate excellent external and internal customer focus throughout. Specific duties will be assigned under the direct supervision of the Service Support Manager. Principal Duties and Responsibilities: • Meet and exceed customer expectations (both current and new customers), as the first internal point of contact for the customer. • Proactively respond to and manage customer calls/queries in a professional manner assigning service jobs with engineering team.…