NOC Engineer

What success looks like in this role: • Gains familiarity with service management concepts, practices and methodologies. • With guidance, performs routine service management duties, including: o Generating and distributing reports and/or providing dashboards for internal and Regular Clients, o Assisting with Change, Problem, and other service management processes, and o Performing routine Problem and Request management analyses. • Maintains high standards of written communications. • Reaches out to account representatives to understand service, reporting and other needs. • Participate in a continuous service improvement program for in-scope ESM processes and services. • Interfaces with internal resources to manage ESM processes on a day-to-day basis.…