Senior Genesys Voice Network Engineer

Bangaloreonsitesenior

Posted today · via Workday

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About this role

What success looks like in this role: Responsible for supporting Telecom infrastructure of Cloud Contact center environment Responsible for developing, implementing and troubleshooting call flows in Cloud Contact center environment • Coordinate with other teams in testing and support of Cloud Contact Center Disaster Recovery plans. • Provide support to IP phones, IP softphones, Video endpoints • Coordination/monitoring of vendor maintenance requests and activities. • Work with communications carriers and technicians to resolve carrier problems. • Provide support for the audio/Video conferencing • Ensure video conferencing endpoints are operational and up to date. • Provide Global Call Recording/Archive System. • Provide support for the CTI environment.…

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What we'd score you on

reqspace match rubric

Five dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.

Skills match

For this role: express, teams

Level fit

This role is senior-level. We check your trajectory against it.

Domain experience

Your work in the role's domain matters more than your years total. We weight recent and direct experience.

Recency

A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.

Location fit

This role is based in Bangalore. We weight your proximity and willingness to relocate.

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Skills in this role

Pulled from the job description. These are the keywords we'll weight when scoring your fit.

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