Senior Software Application Engineer – Dynamics 365 Support

What success looks like in this role: We are seeking a Senior Software Application Engineer to serve as a key escalation point for Dynamics 365, Power Platform, and Azure-hosted applications. This role is responsible for managing complex incidents, performing root cause analysis, mentoring team members, and driving continuous improvement across support processes, documentation, and service delivery. Key Responsibilities Support and troubleshoot Dynamics 365 Commerce, CRM, and Case Management solutions. Lead investigation and resolution of complex application, integration, and data-related issues. Perform root cause analysis and coordinate escalations to L3 or vendor support teams when needed. Manage incident triage, prioritization, and resolution through ServiceNow.…