Service Delivery Manager

What success looks like in this role: We are seeking an experienced and customer-focused Delivery Manager to oversee the successful delivery of services to our clients, ensuring operational excellence, high customer satisfaction, and continuous service improvement. The successful candidate will act as the primary point of contact for clients, manage service performance against agreed objectives, and work closely with internal teams and third-party providers to ensure the effective delivery of services. This role requires strong stakeholder management, leadership, project management, and problem-solving skills, with the ability to balance customer expectations, operational requirements, and business objectives.…