Team Lead/Supervisor Service Desk
Blue Bellonsitesenior
Posted today · via Workday
About this role
What success looks like in this role: • Supervises the efforts of Service Desk teams within an assigned location, region, or designated account. • Directs Service Desk team members in their day-to-day activities by serving as an escalation point for issues referred to by Service Desk team members, clients or other teams. • Mentors and trains Service Desk team members to build new skills. • Builds collaboration within the team and with outside support teams. • Represents Service Desk leadership on-site in the office. • Monitors Service Desk tickets and calls, identifying trends and issues that require more in-depth analysis. • Ensures team meets or exceeds agreed up SLAs.…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
For this role: express, teams
2
Level fit
This role is senior-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in Blue Bell. We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included
Skills in this role
Pulled from the job description. These are the keywords we'll weight when scoring your fit.
expressteams
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