Customer Success Manager Sr
United States RemoteRemote (US)manager$52K – $420K
Posted 4 days ago · via Workday
About this role
Hi, I'm Juhi Banerjee , your Recruiter and guide to joining CSG! We are excited to learn more about you and your unique background. As a Senior Customer Success Manager, you will be responsible for overseeing a portfolio of large, high-touch strategic customers requiring ongoing strategy and implementation with an integrated operating model serving both delivery and ongoing service needs. The CSM Sr will ensure their satisfaction, success, retention, and growth. You will serve as the primary services point of contact, building and maintaining strong relationships with key stakeholders to understand their needs and objectives. Leveraging your expertise in customer success strategies, you will develop tailored plans to drive adoption, usage, and value realization.…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
For this role: teams
2
Level fit
This role is manager-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is remote-eligible — we factor in your stated location and time-zone overlap.
Score yourself on this role.
Free · no card · written explanation included
Skills in this role
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