Associate Director, Student Financial Services

University of New Hampshire – Main Campusonsitedirector$63K$113K

Posted today · via Workday

About this role

A member of the Student Financial Services management team responsible for coordination of scheduling, customer service, and communication with internal and external stakeholders.Direct responsibility for hiring, onboarding, and supervision of customer-facing staff and student workers, ensure adequate documentation for major SFS processes, First Year Programs (orientation, new student materials), and oversight of office websites and digital marketing. Job Duties/Responsibilities: Customer Service: Oversee department customer service team, including OS & PAT staff, and work study students. Coordinate with all supervisors to ensure satisfactory customer service experience through adequate coverage in-office, phone, and email variable with semester/annual trends.…

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What we'd score you on

reqspace match rubric

Five dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.

1

Skills match

For this role: teams, outreach

2

Level fit

This role is director-level. We check your trajectory against it.

3

Domain experience

Your work in the role's domain matters more than your years total. We weight recent and direct experience.

4

Recency

A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.

5

Location fit

This role is based in University of New Hampshire – Main Campus. We weight your proximity and willingness to relocate.

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Skills in this role

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