Field Services Tech II - After Hours
Richmondonsite$104K – $208K
Posted today · via Workday
About this role
The shift for this position will be 4pm - 1am. Provides advanced onsite and remote IT support during after-hours at VCU Health. In addition to Level I duties, handles more complex technical issues, guides Level I staff, and supports ticket triage, incident response, and escalation. May be required to drive between locations to provide support. Essential Job Statements Performs all Level I duties. Handles more complex technical issues and provides guidance to Level I staff. Assists with device deployments, incident response, and advanced troubleshooting. Supports Service Desk ticket triage and escalation, ensuring urgent issues are prioritized. Participates in cross-training and mentoring of new staff. Identifies and escalates major incidents, initiating broader support when needed.…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
We compare your skills against the role requirements.
2
Level fit
We check your title trajectory against the seniority signal of the role.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in Richmond. We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included
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