Helpdesk Technician - Tier 1
Falls Churchonsite
via Greenhouse
About this role
Help Desk Technician - Tier 1
Clearance: Active DOD Public Trust
Status: Non-Exempt
Location: Falls Church, VA (Onsite)
Responsibilities:
Answer calls coming into the Tier 1 Help Desk by the third ring.
Create a customer incident in Remedy, the call tracking software for every call answered.
Ability to provide Mobile Support, adding and deleting users to the client network as well as other AD HOC tasks.
Ability to assist clients with hardware and software support via telephone.
Coordinate with team to ensure rapid response times and follow-up with customers.
Ensure that all VIP calls are responded to immediately.
Develop professional working relationship with customer to better understand business needs.…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
We compare your skills against the role requirements.
2
Level fit
We check your title trajectory against the seniority signal of the role.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in Falls Church. We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included