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VtexProduct Support

Product Support Engineer, Expert Hub

Brazilonsitemid

via Greenhouse

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About this role

ABOUT THE ROLE Expert Hub is the squad responsible for developing and automating the tools that scale VTEX's Product Support team. Here, the focus is not just on solving problems — it's on building the systems that make support evolve intelligently and continuously. As a Product Support Engineer at Expert Hub, you will build the AI agents, infrastructure, and systems that expand the capacity of the Product Support team, with a focus on reducing manual effort and increasing problem resolution speed at scale. The goal is to develop end-to-end solutions: tool frontends, service backends, MCP servers, AI agent integrations, CI/CD pipelines, and the infrastructure that sustains everything on AWS.…

Read the full description on Vtex's site →

What we'd score you on

reqspace match rubric

Five dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.

1

Skills match

For this role: typescript, less, aws, teams

2

Level fit

This role is mid-level. We check your trajectory against it.

3

Domain experience

Your work in the role's domain matters more than your years total. We weight recent and direct experience.

4

Recency

A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.

5

Location fit

This role is based in Brazil. We weight your proximity and willingness to relocate.

Score yourself on this role.
Free · no card · written explanation included
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Skills in this role

Pulled from the job description. These are the keywords we'll weight when scoring your fit.

typescriptlessawsteams

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