Senior Specialist, Workforce Planning

(USA) Upstream Building AR Bentonville Home Officeonsitesenior$54K$106K

Posted today · via Workday

About this role

Position Summary... What you'll do... Role summary: The Senior Specialist, Workforce Planning plays a critical role in supporting operational efficiency by managing scheduling, attendance adherence, and staffing forecasts across multiple contact center sites. This position involves analyzing workforce data, identifying performance trends, and collaborating with partners to recommend actionable solutions that align with business needs. The role requires effective communication with leadership and associates to resolve scheduling issues and enhance workforce management. By applying expertise in forecasting and workforce planning, the specialist contributes to optimizing resources and supporting continuous improvement initiatives within a dynamic environment.…

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What we'd score you on

reqspace match rubric

Five dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.

1

Skills match

We compare your skills against the role requirements.

2

Level fit

This role is senior-level. We check your trajectory against it.

3

Domain experience

Your work in the role's domain matters more than your years total. We weight recent and direct experience.

4

Recency

A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.

5

Location fit

This role is based in (USA) Upstream Building AR Bentonville Home Office. We weight your proximity and willingness to relocate.

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