Lead Retention & Reactivation

We are looking for a Lead Retention & Reactivation to help us maximize Customer Lifetime Value by keeping customers active, improving their treatment journey, preventing churn early, and reactivating churned customers in a relevant and personal way. In this role, you will own Wellis’s retention and reactivation strategy, working closely with Marketing, CRM, Medical, Customer Care, Product, Data, and Operations. Your work will directly contribute to better customer outcomes, stronger treatment continuity, higher repeat purchases, and sustainable growth. This is a good fit for someone who is customer-centric, commercially sharp, data-driven, and able to align multiple teams around one shared customer-retention approach.…