Supervisor, Operations

Role Responsibilities Lead and s upervis e a team . Accountable for ensuring that critical pricing databases regulating key parameters in the WU Money Transfer flow are updated accurately and on time. These databases impact WU, Vigo, OV, products, and pricing-related Point of Sale attributes and consumer prices that directly affect revenue and profit margins. Serve as a primary escalation point and liaison for Global Pricing Implementation issues raised by key internal partners (Finance, Marketing, Pricing, Legal, Field Operations, Systems, Treasury, Settlement, Agent Implementation, Compliance, and Care). Plan and assign work across the team to balance customer impact, service levels, and resource availability .…