Customer Experience Manager, IBB
Westpac on Takutai Squareonsitemanager
Posted 6 days ago · via Workday
About this role
Customer Experience Manager, Institutional and Business Banking Permanent full-time role Located in Britomart, Auckland Mō te tūranga | About the Role We're looking for a Customer Experience Manager to help shape the future of banking for New Zealand businesses. This is a role for someone who thinks beyond individual interactions and focuses on the end-to-end customer experience - connecting customer needs, data, digital journeys, service delivery, and business outcomes. You'll identify friction, uncover opportunities, and work across teams to design experiences that are simpler, faster, and more valuable for our customers.…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
For this role: teams
2
Level fit
This role is manager-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in Westpac on Takutai Square. We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included
Skills in this role
Pulled from the job description. These are the keywords we'll weight when scoring your fit.
teams
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