Customer Insights Lead

Westpac on Takutai Squareonsitesenior

Posted 3 days ago · via Workday

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About this role

Customer Insights Lead, Institutional and Business Banking Permanent, Full-time role Located in Britomart, Auckland Mō te tūranga | About the Role We're looking for a Customer Insights Lead to help us better understand how business customers engage with our digital channels and turn those insights into meaningful improvements. Working closely with our Customer Experience Manager, you'll bring together behavioural data, customer feedback, and journey insights to identify pain points, uncover opportunities, and help prioritise initiatives that will have the greatest impact on customer outcomes. This role is ideal for someone who combines strong analytical capability with commercial thinking and a genuine curiosity about customer behaviour.…

Read the full description on Westpac New Zealand's site →

What we'd score you on

reqspace match rubric

Five dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.

Skills match

For this role: python, r, sql, segment, power bi…

Level fit

This role is senior-level. We check your trajectory against it.

Domain experience

Your work in the role's domain matters more than your years total. We weight recent and direct experience.

Recency

A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.

Location fit

This role is based in Westpac on Takutai Square. We weight your proximity and willingness to relocate.

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Free · no card · written explanation included

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Skills in this role

Pulled from the job description. These are the keywords we'll weight when scoring your fit.

pythonrsqlsegmentpower biteams

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