Account Services Specialist

How you will make an impact: Work in a team and serve as a knowledgeable contact for the day to day needs of our clients through phone, email and system tools Participate in ongoing learning and development opportunities Collaborate with a variety of departments to ensure a positive customer experience, by sharing knowledge, proposing ideas and implementing a solution for creating efficiencies and improving processes Focused on deepening client relationships with an emphasis on client retention Attend regularly scheduled one on one meetings with direct supervisor for professional development and goal setting Responsible for diagnosing and de-escalating client escalations Possess excellent conflict resolution skills Identify trends to improve client resolution experience Formally document a…