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Head of Customer experience - Base44

Tel Avivonsitedirector

Posted today · via Smartrecruiters

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About this role

At Base, we don’t do "traditional" support. We’ve built a strategic, business-focused Customer Experience organization that goes far beyond managing SLAs and resolution times. As our Head of Customer Experience, you will lead a unique, cross-functional global team of L1/L2 Support, Team Leads, Business Analysts, and Content Writers. This is an entrepreneurial, high-impact leadership role. You won’t just execute a roadmap given to you, you will define it. If you are a leader who thrives under pressure, breathes data, understands B2C dynamics, and loves the challenge of driving operations in a dynamic startup environment, this is the place for you.As our Head of Customer Experience you will: ⁠Lead, mentor, and shape a global, cross-cultural team.…

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What we'd score you on

reqspace match rubric

Five dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.

1

Skills match

For this role: teams

2

Level fit

This role is director-level. We check your trajectory against it.

3

Domain experience

Your work in the role's domain matters more than your years total. We weight recent and direct experience.

4

Recency

A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.

5

Location fit

This role is based in Tel Aviv. We weight your proximity and willingness to relocate.

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