Senior Sales Business Retention Associate

About the Role: As a Senior Sales Business Retention Associate, you will leverage your specialized skills to address non-standard operational and administrative issues. Your role will be crucial in shaping customer experiences and ensuring their loyalty, contributing significantly to the company’s success. Responsibilities: • Address and resolve a wide array of customer retention issues. • Develop and maintain detailed customer records. • Create and implement detailed customer retention strategies. • Conduct in-depth follow-ups to ensure customer satisfaction. • Provide comprehensive product and service information. • Lead the resolution of escalated issues from junior associates. • Spearhead retention-focused sales initiatives.…