Senior Customer Success Specialist

Job Purpose To enable customers to achieve their desired outcomes by delivering proactive, personalised , and value-driven support throughout their lifecycle. The Customer Success Specialist builds strong, trust-based relationships, ensures transparency, and deeply understands each customer’s goals to drive adoption, satisfaction, and long-term success . As the trusted advisor for assigned accounts, you will accelerate onboarding and adoption, quantify and communicate ROI, reduce attrition, and drive expansion translating customer goals into measurable results - because their success is our success. Key Responsibilities Serve as the primary point of contact and trusted advisor for assigned customers, ensuring a positive and seamless experience from onboarding through to renewal .…