Floor Manager - Call Center

Chennaionsitemanager$31K – $52K

Posted yesterday · via Workday

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About this role

With 75 years of experience, our focus is on helping the most vulnerable children overcome poverty and experience fullness of life. We help children of all backgrounds, even in the most dangerous places, inspired by our Christian faith. Come join our 31,000+ staff working in nearly 100 countries and share the joy of transforming vulnerable children’s life stories! Employee Contract Type: Local - Fixed Term Employee (Fixed Term) Job Description: Key Deliverables: Real-Time Floor Management : Oversee shift-level operations, agent attendance , and adherence using dashboards. Take immediate action on , high AHT, Manage breaks, lunches, and aux time to ensure optimal staffing levels. Handle real-time escalations from agents and support floor queries.…

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What we'd score you on

reqspace match rubric

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Skills match

For this role: rest

Level fit

This role is manager-level. We check your trajectory against it.

Domain experience

Your work in the role's domain matters more than your years total. We weight recent and direct experience.

Recency

A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.

Location fit

This role is based in Chennai. We weight your proximity and willingness to relocate.

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Skills in this role

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