Technical Team Lead

Cyberjayaonsitesenior

Posted today · via Workday

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About this role

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Key Responsibilities: Oversee daily service desk activities, including ticket flow, workload distribution, backlog, and SLA performance. Assign, prioritize, and monitor incidents and service requests to ensure timely resolution. Support and coach team members on technical issues, customer handling, and process adherence. Act as the escalation point for complex or high-priority user issues.…

Read the full description on ZA20 NTT DATA South Africa (Pty)'s site →

What we'd score you on

reqspace match rubric

Five dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.

Skills match

For this role: r, teams

Level fit

This role is senior-level. We check your trajectory against it.

Domain experience

Your work in the role's domain matters more than your years total. We weight recent and direct experience.

Recency

A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.

Location fit

This role is based in Cyberjaya. We weight your proximity and willingness to relocate.

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Skills in this role

Pulled from the job description. These are the keywords we'll weight when scoring your fit.

rteams

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