Risk Mitigation Experts (All Genders)

THE ROLE & THE TEAM As a Risk Mitigation Expert, you’ll play a key role in safeguarding both our customers and Zalando from financial, legal, and reputational risks. You’ll be part of a specialized team that handles the final assessment of complex and sensitive customer cases — typically those that have already passed through earlier support tiers and now require expert judgment due to elevated risk or unresolved complexity. These cases often involve critical topics like fraud prevention, GDPR compliance, and data privacy concerns. Your work will involve in-depth investigations, sound decision-making (sometimes outside standard processes), and the use of specialized tools and information sources.…