Customer Success Quality Specialist
mid
via Ashby
About this role
We’re looking for a talented Customer Success Quality Specialist who will be responsible for maintaining and improving the quality of customer communications across our support team. The main goal of this role is to ensure that every customer interaction meets Zeely’s service standards, while helping support agents grow through structured feedback, coaching, and clear quality processes.
Zeely AI is an all-in-one AI marketing platform that helps small businesses and marketing teams grow faster and achieve their goals through high-performing content and automation. Our platform enables users to create ad creatives, UGC videos, viral content, banners, and more, as well as launch effective paid and organic campaigns across Meta channels.…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
For this role: teams
2
Level fit
This role is mid-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in a specific location. We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included
Skills in this role
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teams