Technical Account Engineer
Remote (IND)remotemid
Posted today · via Workday
About this role
What you can expect Diagnose and resolve complex technical issues for Zoom's Elite customers. You'll partner with engineering and cross-functional teams using advanced troubleshooting tools. Your work directly protects customer experience on Zoom's platform. About the Team We support Elite customers across the full spectrum of UC challenges. Our team owns issues end-to-end, collaborating across engineering and services. We exist to keep Zoom's most critical customers running. Note: The role will be based out of Hyderabad Responsibilities Owning end-to-end technical support for assigned Elite customers, from issue diagnosis through resolution and ticket closure. Troubleshooting complex voice, video, and UC issues using log analysis, packet captures, SIP traces, and Zoom proprietary tools.…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
For this role: aws, azure, teams, zoom
2
Level fit
This role is mid-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is remote-eligible — we factor in your stated location and time-zone overlap.
Score yourself on this role.
Free · no card · written explanation included
Skills in this role
Pulled from the job description. These are the keywords we'll weight when scoring your fit.
awsazureteamszoom