Customer Experience Manager
Sao Paulohybridmanager
Posted today · via Workday
About this role
This role drives software and service adoption, renewals, and growth by proactively managing the customer journey and mitigating renewal risks. You will act as a technology evangelist and trusted advisor, leveraging AI-driven insights to optimize customer environments and streamline workflows. Accountable for account financials (revenue and margin), you will lead cross-functional collaboration with sales, delivery, and CSS teams to integrate technical adoption plans into end-to-end strategies that deliver measurable business outcomes and high-quality customer experiences. What You'll Do Strategic Account & Financial Management: Lead E2E planning across 2-3 accounts, aligning Cisco’s portfolio with customer business goals.…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
For this role: css, teams
2
Level fit
This role is manager-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in Sao Paulo. We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included
Skills in this role
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