IT Technical Support Administrator I

Department: 14035 Enterprise Corporate - Wake/GA Field Services Status: Full time Benefits Eligible: Yes Hou rs Per Week: 40 Schedule Details/Additional Information: 7am - 4pm on call every other week Pay Range: $25.30 - $37.95 Major Responsibilities: Ensure implemented IT solutions are functioning at an optimal level and end-users’ needs are met. Provides end-user support including training on new device capability, basic device operations, accessing network resources, and device security best practices. Supports and follows established procedures for managing incidents and request tickets while adhering to SLA’s, documenting updates in incident/request with actions taken including client communication and closure with complete resolution documentation.…